Privacy Policy

At Oonly Organic, your privacy is important to us. This Privacy Policy explains how we collect, use, share, store, and protect the personal information of visitors to our website (https://oonlyorganic.com), customers, and users of our products and services. By using our website, creating an account, or purchasing products, you consent to the collection and use of your information as described in this Privacy Policy.
We encourage you to read this policy carefully. If you do not agree with the terms described here, please do not use our website or purchase products.

Section 1. Information We Collect

We collect information in multiple ways to provide you with the best possible experience, process your orders, and improve our products and services. The information we collect includes data you provide directly, information collected automatically when you use our website, and information we receive from third-party partners.

1.1 Information You Provide Directly
When you interact with us, whether creating an account, placing an order, contacting customer support, or participating in promotions, you may provide:

    • Personal identification information: name, email address, phone number, shipping and billing addresses
    • Payment information, which is processed securely through third-party payment processors (we do not store full credit card numbers)
    • Account credentials, including username and password, mobile phone number (if you opt to receive SMS/text messages)
    • Purchase history, order details, and product preferences
    • Loyalty or rewards program information and participation details
    • Communications with our customer support team, including inquiries, complaints, feedback, or requests
    • User-generated content, such as product reviews, testimonials, photos, videos, or comments submitted for display on the website
    • Survey responses, contest entries, or promotional participation information

1.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, pixels, and similar tracking technologies. This information helps us understand how visitors use our website and improve their browsing experience. Automatically collected information may include:

    • Device and browser information: IP address, browser type and version, operating system, device type, and unique device identifiers
    • Website usage data: pages viewed, time spent on pages, links clicked, navigation paths, and scrolling behavior
    • Referring and exit pages, search terms used to find our website, and date/time stamps
    • Analytics and performance data collected through third-party tools such as Google Analytics to measure website traffic and user engagement

1.3 Information From Third-Party Sources
We may receive information about you from trusted third-party partners and service providers to enhance your experience, deliver personalized content, and provide relevant marketing communications. These third parties may include marketing platforms, advertising networks, social media services, analytics providers, data brokers, and other business partners. We use this information in combination with data we collect directly to better understand your preferences and tailor our offerings to your interests.

Section 2. How We Use Your Information

We use the information we collect for the following purposes: to operate our business, provide excellent customer service, and improve your experience:

    • To process and fulfill your orders, including order confirmation, payment processing, shipping, delivery tracking, and handling returns or exchanges
    • To provide customer service and support, respond to your inquiries, resolve complaints, and assist with account management
    • To personalize your shopping experience, including product recommendations, customized content, and tailored website features based on your preferences and browsing history
    • To communicate with you about promotions, special offers, new products, newsletters, and marketing messages (you may opt out of marketing communications at any time)
    • To send transactional emails and notifications related to your account, orders, subscriptions, or loyalty program participation
    • To analyze website usage, traffic patterns, trends, and customer behavior to improve our website functionality, product offerings, and overall user experience
    • To prevent, detect, and investigate fraudulent transactions, unauthorized access, security threats, and other illegal or harmful activities
    • To comply with legal obligations, enforce our Terms and Conditions, respond to legal requests, and protect our rights and property
    • To conduct market research, product development, quality assurance, and business analytics to better serve our customers
    • To administer contests, sweepstakes, promotions, surveys, loyalty programs, and other marketing initiatives

We only use your information in ways that are consistent with the purposes for which it was collected or as disclosed to you at the time of collection. We do not use your information in ways that would be materially different from what we describe in this Privacy Policy without obtaining your consent.

Section 3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in limited circumstances to operate our business, provide services to you, comply with legal obligations, and protect our rights and those of our customers.

3.1 Service Providers and Vendors
We share information with trusted third-party service providers who perform services on our behalf and help us operate our business. These service providers are contractually obligated to use your information only for the purposes we specify and to protect it with appropriate security measures. Service providers may include:

    • Payment processors to securely process credit card and other payment transactions
    • Shipping and fulfillment companies to deliver orders to your specified address
    • Email service providers and marketing platforms to send communications and promotional offers
    • Analytics providers to help us understand website usage and customer behavior
    • Advertising networks and social media platforms to deliver targeted advertising and measure campaign performance
    • Customer service and support providers to assist with inquiries and technical issues
    • Cloud storage and hosting providers to store and manage data securely

3.2 Business Partners and Marketing Partners
We may share limited information with select business partners and marketing partners to provide joint services, co-branded offerings, promotions, loyalty programs, or other collaborative initiatives. Such sharing is governed by agreements that require partners to use the information only for specified purposes and to protect it in accordance with applicable privacy laws. You may opt out of such sharing by contacting us at support@oonlyorganic.com.

3.3 Legal Compliance and Protection
We may disclose your information if required or permitted by law, or if we believe in good faith that disclosure is necessary to:

    • Comply with legal obligations, court orders, subpoenas, or other legal processes
    • Respond to requests from law enforcement, government agencies, or regulatory authorities
    • Protect the rights, property, safety, or security of Oonly
    • Organic, our customers, employees, or the public
      Enforce our Terms and Conditions, prevent fraud, detect security breaches, or investigate potential violations
    • Defend against legal claims or protect our legal rights

3.4 Corporate Transactions
In the event of a merger, acquisition, reorganization, bankruptcy, sale of assets, or other corporate transaction involving Oonly Organic, your personal information may be transferred to the acquiring or successor entity as part of the transaction. We will notify you via email or via a prominent notice on our website if your information becomes subject to a different privacy policy as a result of such a transaction.

3.5 With Your Consent
We may share your information with third parties when you provide explicit consent or direct us to do so, such as when you choose to participate in third-party programs, promotions, or integrations.

Section 4. Cookies, Tracking Technologies, and Online Advertising

We use cookies, web beacons, pixels, tags, and similar tracking technologies to enhance your browsing experience, understand how you use our website, deliver personalized content and advertising, and improve our services.

4.1 What Are Cookies?
Cookies are small text files stored on your device by your web browser when you visit a website. Cookies allow websites to recognize your device, remember your preferences, and provide a more personalized experience.

4.2 Types of Cookies We Use
We use the following types of cookies:

    • Essential cookies: Necessary for the website to function properly, including enabling you to navigate the site, access secure areas, and complete purchases
    • Performance and analytics cookies: Help us understand how visitors interact with our website by collecting anonymous usage data and statistics
    • Functionality cookies: Remember your preferences, settings, and login information to provide a more personalized experience
    • Advertising and targeting cookies: Deliver personalized ads based on your browsing behavior, measure ad performance, and limit the number of times you see an ad

4.3 Managing Cookies
You may disable or delete cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of the website, and some pages may not function properly. Most browsers allow you to control cookies through their settings preferences. For more information on managing cookies, visit your browser’s help section or www.allaboutcookies.org

4.4 Third-Party Analytics and Advertising
We use third-party analytics services such as Google Analytics to collect and analyze website usage data. We also work with advertising partners to deliver targeted ads on our website and on third-party websites. These partners may use cookies and similar technologies to track your online activity across different websites. You may opt out of interest-based advertising by visiting the Digital Advertising Alliance (DAA) opt-out page at www.aboutads.info/choices or the Network Advertising Initiative (NAI) opt-out page at www.networkadvertising.org/choices.

Section 5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal, business, and regulatory obligations. Retention periods vary depending on the type of information and the purpose for which it is used:

    • Account information: Retained for as long as your account is active or as needed to provide services to you.
    • Order and transaction data: Retained for a reasonable period to fulfill orders, process returns, maintain records, and comply with tax and accounting requirements
    • Marketing communications: Retained until you unsubscribe or opt out, after which we will remove you from our marketing lists
    • Legal and compliance data: Retained as required by applicable laws, regulations, or legal processes
    • Analytics and usage data: May be retained in aggregated or anonymized form for research and business purposes
    • Once your information is no longer needed for the purposes described in this Privacy Policy, we will securely delete, destroy, or anonymize it in accordance with our data retention policies and applicable legal requirements.

Section 6. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with control over your data.

6.1 General Privacy Rights
You may have the following rights, subject to applicable law:

    • Right to Access: Request access to the personal information we hold about you and receive a copy of that information
    • Right to Correction: Request that we correct inaccurate, incomplete, or outdated personal information
    • Right to Deletion: Request that we delete your personal information, subject to certain exceptions (such as legal or contractual obligations)
    • Right to Opt-Out of Marketing: Unsubscribe from promotional emails, newsletters, and marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us directly
    • Right to Opt-Out of SMS/Text Messages: Stop receiving text messages by replying STOP or contacting us at support@oonlyorganic.com
    • Right to Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format (where applicable)

6.2 California Residents (CCPA Rights)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

    • Right to Know: Request information about the categories and specific pieces of personal information we have collected, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared
    • Right to Delete: Request deletion of your personal information, subject to certain exceptions
    • Right to Opt-Out of Sale: California residents may request that we do not sell their personal information. We do not sell personal information as defined by the CCPA.
    • Right to Non-Discrimination: You have the right to exercise your CCPA rights without receiving discriminatory treatment, such as being denied goods or services or being charged different prices

To exercise your CCPA rights, please contact us at support@oonlyorganic.com or Oonly Organic LLC | 4020 Copper Ridge, Suite 239 | Traverse City, MI 49685. We will verify your identity before processing your request and respond within 45 days.

6.3 Virginia Residents (VCDPA Rights)
If you are a Virginia resident, you have rights under the Virginia Consumer Data Protection Act (VCDPA):

    • Right to Access and Correction: Request access to and correction of your personal information
    • Right to Deletion: Request deletion of personal information we have collected about you
    • Right to Opt-Out: Opt out of the processing of personal information for purposes of targeted advertising, sales of personal information, or profiling in furtherance of decisions that produce legal or similarly significant effects
    • Right to Data Portability: Obtain a copy of your personal information in a portable format

To exercise your VCDPA rights, contact us at support@oonlyorganic.com or Oonly Organic LLC | 4020 Copper Ridge, Suite 239 | Traverse City, MI 49685. We will verify your identity and respond in accordance with applicable law.

6.4 Colorado Residents (CPA Rights)
If you are a Colorado resident, you have rights under the Colorado Privacy Act (CPA):

    • Right to Access, Correction, and Deletion: Request access to, correction of, or deletion of your personal information
    • Right to Opt-Out: Opt out of processing of personal information for targeted advertising, sales, or profiling purposes
    • Right to Data Portability: Receive your personal information in a portable and usable format.

To exercise your CPA rights, contact us at support@oonlyorganic.com or Oonly Organic LLC | 4020 Copper Ridge, Suite 239 | Traverse City, MI 49685. Verified requests will be responded to in compliance with applicable law.

6.5 Other U.S. State Residents
If you are a resident of a U.S. state not explicitly listed above, you may still have certain rights under applicable state privacy laws. This may include the right to access, correct, delete, or restrict the use of your personal information, as well as the right to opt out of marketing communications or data sharing. To exercise your rights or ask questions about how we handle personal information for residents of your state, please contact us at support@oonlyorganic.com or Oonly Organic LLC | 4020 Copper Ridge, Suite 239 | Traverse City, MI 49685. We will respond to all verified requests in accordance with applicable state law.

6.6 How to Exercise Your Rights
To submit a request to exercise any of the rights described above, please contact us:

Email: support@oonlyorganic.com
Mailing Address: Oonly Organic LLC | 4020 Copper Ridge, Suite 239 | Traverse City, MI 49685

We will verify your identity before processing your request and respond within the timeframe required by applicable law. In some cases, we may need additional information to verify your identity or clarify your request. You may designate an authorized agent to submit requests on your behalf, provided the agent has written permission and you verify your identity with us.

Section 7. Security of Your Information

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

    • Encryption of sensitive data during transmission using Secure Socket Layer (SSL) technology
    • Secure storage of data on servers protected by firewalls and access controls
    • Limiting access to personal information to authorized employees, contractors, and service providers who need it to perform their job functions
    • Regular security assessments, monitoring, and updates to our systems and practices
    • Employee training on data protection and privacy best practices

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk. If you become aware of any security breach or unauthorized access to your account, please contact us immediately at support@oonlyorganic.com.

Section 8. Children’s Privacy

Our website and products are intended for individuals 18 years of age or older. We do not knowingly collect, use, or share personal information from children under the age of 13 without verifiable parental consent. If we learn that we have inadvertently collected personal information from a child under 13 without proper consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at support@oonlyorganic.com, and we will work with you to address the issue.

Section 9. International Data Transfers

Oonly Organic is based in the United States, and our website and services are directed to users in the United States. If you access our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website, creating an account, or making a purchase, you consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy and applicable U.S. laws. This Privacy Policy is governed by the laws of Michigan, United States.

Section 10. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or content that are not owned, operated, or controlled by Oonly Organic. This Privacy Policy applies only to our website and does not cover third-party websites or their privacy practices.

We are not responsible for the privacy policies, practices, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. Accessing third-party websites is done at your own risk.

Section 11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with an updated “Effective Date” at the top of the policy. Material changes will be posted with a prominent notice on our website and may be communicated via email for significant updates.

Your continued use of the website after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Section 12. Contact Us

If you have any questions, concerns, comments, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us:

Oonly Organic
Email: support@oonlyorganic.com
Website: https://oonlyorganic.com
Mailing Address: Oonly Organic LLC | 4020 Copper Ridge, Suite 239 | Traverse City, MI 49685

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Thank you for trusting Oonly Organic with your personal information. We are committed to protecting your privacy and providing you with a safe and secure shopping experience.