Oonly Organic Return + Refund Policy

When Can You Return a Product?

Changed your mind?

If you purchased a product and it’s unused, unopened, and in its original packaging, you can return it within 30 days of delivery for a refund or exchange.

Damaged or incorrect items?

If your product arrives damaged, defective, or isn’t what you ordered, contact us right away at support@oonlyorganic.com, and we’ll make it right.

Skin reaction or sensitivity?

We understand that everyone’s skin is different. If you experience an adverse reaction to one of our products, please discontinue use and contact us. We accept returns of opened products in documented cases of skin reactions or allergies.

 

How to Start a Return

Before sending anything back, reach out to us:

Email: support@oonlyorganic.com
Subject Line: Return Request – Order #[Your Order Number]

Include in your message:

• Your name and order number
• The product(s) you want to return
• A brief reason for the return
• Photos (if the item is damaged, defective, or incorrect)

Once we receive your request, we’ll send you instructions on where and how to return your product within 24-48 hours.

Important: Please don’t send items back without contacting us first. This helps ensure your return is processed quickly and correctly.

 

Return Conditions

For standard returns:

• Products must be unused, unopened, and in original packaging for a full refund
• Returns must be initiated within 30 days of receiving your order
• Include your order number or proof of purchase
• Return shipping is your responsibility

For defective, damaged, or incorrect items:

• Contact us immediately at support@oonlyorganic.com 
• We’ll arrange a return and send you instructions within 24-48 hours
• Once we inspect the returned item, we’ll offer a replacement or a full refund

Shipping Costs

Original shipping costs are non-refundable.

For standard returns (changed your mind, unwanted item), return shipping is your responsibility. For defective, damaged, or incorrect items, contact us, and we’ll provide return instructions.

We recommend using a trackable shipping service for your protection. We can’t be responsible for returns lost in transit.

How Refunds Work

Once we receive your return and confirm it meets our guidelines, we’ll process your refund within 7-10 business days. Refunds are always issued to your original payment method.

Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or card provider.

You’ll receive an email confirmation once your refund has been processed.

Exchanges

We’re happy to help you find the right product! If you’d like to exchange an item instead of getting a refund, just let us know when you contact us about your return.

Exchanges are subject to product availability. If your preferred item is out of stock, we’ll process a refund, and you can place a new order when it’s back in stock.

Non-Returnable Items

The following items cannot be returned or exchanged except when defective or damaged upon delivery:

• Products marked as “Final Sale,” “Clearance,” or similar
• Products that have been damaged or altered by you
• Products that have been used (except for skin reactions as noted above)
• Gift cards or promotional items
• Products purchased from unauthorized retailers (not oonlyorganic.com)

Important Notes

• If a returned product is not in resalable condition (opened, used, damaged by you), we may issue a partial refund or be unable to process a refund
• Refunds for items purchased with promotional codes or discounts will reflect the actual amount paid
• Refund processing times may vary slightly depending on your payment provider

Have a Few More Questions?

Visit our FAQs or email us at support@oonlyorganic.com.

We typically respond within 24–48 hours, Monday through Friday.