Oonly Organic Terms and Conditions

Section 1. Acceptance of Terms

By using this website, placing an order, or purchasing products, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to update, modify, or revise these Terms at any time without prior notice. Any such updates will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised Terms. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Oonly Organic regarding the use of the website and purchase of products.

 

Section 2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the website or purchase products. By using the website, you represent and warrant that you meet this eligibility requirement and that any information you provide is accurate, current, and complete. You agree to maintain the accuracy of such information throughout your use of the website.

2.2 Account Registration and Security

Some areas of the website may require account registration. When creating an account, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account. Each individual may maintain only one account per email address. We reserve the right to suspend or terminate accounts for violations of these Terms, suspected fraudulent activity, or other reasons at our discretion.

Upon termination of your account, any data associated with your account may be deleted in accordance with our Privacy Policy and applicable data retention laws.

 

Section 3. Use of the Website

You agree to use the website solely for lawful purposes and in accordance with these Terms. Prohibited conduct includes, without limitation:

• Using the website for any purpose that is illegal or prohibited by these Terms
• Interfering with or disrupting the operation or security of the website
• Attempting to access data or accounts not intended for you
  Uploading viruses, malware, or any harmful code
• Using automated means (bots, scrapers, etc.) to access or collect data from the website
• Posting or transmitting content that is unlawful, threatening, harassing, defamatory, obscene, or otherwise objectionable
• Violating the intellectual property rights of Oonly Organic or any third party

We reserve the right to remove content or terminate access for users who violate these provisions.

 

Section 4. Orders and Payment

4.1 Placing Orders

All orders placed through the website are subject to acceptance by Oonly Organic. Placing an order does not guarantee that the order will be accepted. We reserve the right, at our sole discretion, to refuse or cancel any order for reasons including but not limited to: unavailability of the product, errors in product information or pricing, suspected fraudulent activity, or any other reason deemed appropriate by us.
Order confirmation will be sent via email once payment has been processed. Confirmation does not constitute acceptance of the order. Any changes to orders, including cancellations or modifications, must be requested promptly by contacting us at support@oonlyorganic.com. Oonly Organic is not responsible for delays or errors resulting from incorrect or outdated information provided by the customer.

 

4.2 Payment

Payment for all products must be received at the time of purchase. Accepted payment methods will be displayed during checkout. By providing payment information, you represent and warrant that you are authorized to use the chosen payment method and that the information provided is accurate and complete. All payment transactions are processed securely through our third-party payment processors.

 

4.3 Pricing and Taxes

All prices are listed in U.S. dollars and are subject to change without notice. Product information, pricing, and availability may change without notice. In the event of a pricing error, Oonly Organic reserves the right to cancel or adjust the affected order and will notify you accordingly. Applicable sales taxes will be calculated and added to your order total at checkout based on your shipping address.

 

4.4 Promotions and Discounts

Promotional discounts, coupons, and special offers may have specific terms and limitations. Each promotion will have specific terms, including eligibility, duration, and applicable products. Promotions cannot be combined unless explicitly stated. All coupons or promotional codes must be redeemed according to the instructions provided. Expired or invalid codes will not be honored. Promotions do not apply to taxes, shipping, or handling charges unless otherwise specified.

Misuse, fraudulent activity, or attempts to exploit promotional offers may result in order cancellation, forfeiture of the promotion, account restrictions, or other actions at our discretion. Promotions may be withdrawn at any time at our sole discretion.

 

Section 5. Shipping and Delivery

Oonly Organic currently ships within the United States, including Alaska, Hawaii, and Puerto Rico. We also ship to PO Boxes and military (APO/FPO) addresses.

Shipping times provided during checkout are estimates only and are not guaranteed. While we make reasonable efforts to ensure timely delivery, we are not responsible for delays caused by carriers, weather events, natural disasters, or other circumstances beyond our control.

Risk of loss and title to the products pass to the customer upon delivery by the carrier. We are not responsible for lost, stolen, or damaged packages once the carrier confirms delivery. Customers are responsible for providing accurate and complete shipping information. We reserve the right to refuse shipment to addresses deemed invalid, incomplete, or fraudulent.

In the event a package is returned to us due to incorrect, incomplete, or undeliverable shipping information provided by the customer, the customer may be responsible for additional shipping fees to resend the order. If your order is confirmed lost by the carrier or arrives damaged, please contact us at support@oonlyorganic.com within 48 hours of the expected delivery date.

Section 6. Returns and Refunds

6.1 General Return Policy

Returns are accepted only for unused and unopened products in their original packaging within 30 days of delivery. To initiate a return, please contact our customer service team at support@oonlyorganic.com with your order number, the product you want to return, a brief reason for the return, and photos (if the item is damaged, defective or incorrect). Products must be returned in new, unused, and resalable condition with proof of purchase.

 

6.2 Refund Processing

Refunds will be issued to the original payment method once the returned items are received and inspected, typically within 7-10 business days. Shipping fees are non-refundable unless the return is due to an error on our part, including the shipment of damaged, defective, or incorrect products. Customers are responsible for the cost and risk of shipping products back to Oonly Organic, unless the return is due to our error.

 

6.3 Defective, Damaged, or Incorrect Products
Damaged, defective, or incorrect items must be reported to Oonly Organic immediately upon receipt by contacting support@oonlyorganic.com. We may request photos of the defective or incorrect product. We will arrange for a replacement or full refund at no additional cost to you, including return shipping costs.

 

6.4 Skin Reactions and Opened Products
If you experience an adverse skin reaction, irritation, or allergic response to our products, please discontinue use immediately and consult with a healthcare professional. We accept returns of opened products in cases of documented adverse skin reactions. Please contact us at support@oonlyorganic.com to discuss a return, exchange, or refund. We may request information about the reaction and recommend a patch test for future purchases.

 

6.5 Non-Returnable Items and Refund Denials

Oonly Organic reserves the right to refuse returns that do not comply with these Terms, including items returned outside the 30-day return period, items marked as “Clearance” ‘Final Sale” or similar, gift cards or promotional items, items that have been used (except for skin reactions as noted above), items that have been damaged or altered by the customer, or items purchased from unauthorized resellers. Partial refunds may be issued in circumstances where products are returned in less than perfect condition, subject to our inspection and approval.

If a returned product is not in resalable condition (opened, used, damaged by customer), we may issue a partial refund or be unable to process a refund. Processing of refunds may vary slightly depending on your payment provider.

 

Section 7. Subscription Services (If Applicable)

If Oonly Organic offers subscription services for recurring product deliveries, the following terms apply:

• By subscribing, you authorize us to charge your payment method automatically at regular intervals (monthly, quarterly, etc.) until you cancel
• You may cancel your subscription at any time by logging into your account or contacting customer service at support@oonlyorganic.com
• Cancellations must be made at least 48 hours before your next scheduled shipment to avoid being charged
• Subscription pricing, frequency, and benefits are subject to change with at least 30 days advance notice
• You may skip, pause, or modify your subscription schedule by contacting us before the next billing cycle
• Discount codes and promotional offers may not apply to subscription orders unless explicitly stated

Section 8. Product Information and Disclaimers

8.1 Natural Ingredients and Variations

All products offered by Oonly Organic are made from natural ingredients. Variations in color, texture, and fragrance may occur due to the natural composition of ingredients. These variations are normal and do not affect product quality or effectiveness.

 

8.2 Not Medical Advice or FDA Approved

All products are intended for external cosmetic use only and are not designed to diagnose, treat, cure, or prevent any disease or medical condition. These statements have not been evaluated by the Food and Drug Administration (FDA). The information provided on our website is for general informational purposes only and should not be considered medical or health advice.

Oonly Organic makes no representations or warranties regarding the effectiveness of any product. Individual results may vary depending on skin type, allergies, sensitivities, environmental factors, and frequency of use. Customers should consult a healthcare professional if they have medical concerns, skin conditions, or known allergies before using our products.

 

8.3 Ingredient Disclosure and Patch Testing

We provide full ingredient lists for all our products on the website and product packaging. It is your responsibility to review ingredient lists carefully to ensure you are not allergic to any ingredients. We strongly encourage all users to perform a patch test prior to regular use, especially if you have sensitive skin or known allergies.

By purchasing or using our products, you acknowledge that Oonly Organic is not liable for adverse reactions or results from improper use, misuse, or failure to perform a patch test.

 

Section 9. Intellectual Property

All content on the Oonly Organic website, including text, graphics, images, videos, logos, product descriptions, software, and all other materials, is the property of Oonly Organic or its licensors and is protected under U.S. and international copyright, trademark, patent, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, publicly display, perform, transmit, or create derivative works from any content on the website without our prior written consent. All trademarks, service marks, logos, product names, and trade dress displayed on the website are the property of Oonly Organic or their respective owners. Unauthorized use of these marks is strictly prohibited and may result in legal action.

Limited permission is granted to download or print content solely for personal, non-commercial use, provided all copyright and proprietary notices remain intact.

 

Section 10. User-Generated Content

10.1 License Grant

By submitting reviews, photos, videos, comments, testimonials, or other content to the website (“User Content”), you grant Oonly Organic a worldwide, royalty-free, perpetual, irrevocable, sublicensable, transferable, non-exclusive license to use, reproduce, distribute, display, modify, and create derivative works from such content for marketing, promotional, advertising, or other business purposes in any media now known or later developed.

 

10.2 Representations and Warranties
By submitting User Content, you represent and warrant that:

• You have all necessary rights, licenses, and permissions to submit the content
• The content does not violate any third-party rights, including intellectual property, privacy, or publicity rights
• The content is accurate, truthful, and not misleading
• The content is not unlawful, threatening, defamatory, obscene, hateful, harassing, or otherwise objectionable

Oonly Organic reserves the right, but not the obligation, to monitor, review, edit, or remove any User Content at our sole discretion without notice, including content that violates these Terms or that we deem inappropriate, offensive, or harmful.

 

Section 11. Electronic Communications and Marketing

11.1 Consent to Receive Communications

By creating an account, placing an order, or signing up for our newsletter, you consent to receive electronic communications from Oonly Organic. These communications may include transactional emails (order confirmations, shipping notifications, account updates) and marketing communications (newsletters, promotional offers, product announcements, special events).

You may opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at support@oonlyorganic.com. Please note that even if you opt out of marketing communications, you will still receive transactional emails related to your orders and account.

 

11.2 SMS/Text Messaging
If you opt in to receive text messages from Oonly Organic by providing your mobile phone number and checking the appropriate consent box, you consent to receive automated marketing and transactional text messages at the mobile number provided. Message and data rates may apply. Message frequency varies depending on your activity and our promotions.

You may opt out of text messages at any time by texting STOP to the number from which you receive messages. For help or support, text HELP or contact us at support@oonlyorganic.com. Consent to receive text messages is not a condition of purchase. We reserve the right to change the frequency of messages or discontinue the text messaging service at any time without notice.

By providing your mobile phone number, you certify that you are the authorized user of that number and confirm your consent to receive text messages.

 

Section 12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OONLY ORGANIC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR PRODUCTS, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities
• Personal injury, property damage, skin reactions, allergies, or adverse effects resulting from the use or inability to use our products
• Errors, omissions, inaccuracies, or interruptions in website content or functionality
• Use of or reliance on third-party links, products, or services accessed through the website
• Delays, interruptions, or failures of performance related to shipping, website functionality, or product availability

THE PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. IN NO EVENT SHALL OONLY ORGANIC’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

Section 13. Indemnification

You agree to indemnify, defend, and hold harmless Oonly Organic, its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from: (a) your violation of these Terms; (b) your misuse of the website or products; (c) your violation of applicable laws or third-party rights; or (d) your User Content. This obligation will survive termination of your account or use of the website.

 

Section 14. Dispute Resolution and Arbitration

14.1 Informal Resolution

In the event of any dispute, claim, question, or disagreement arising out of or relating to these Terms or the website, you agree to first attempt to resolve the dispute informally by contacting us at support@oonlyorganic.com. We will work in good faith to resolve the dispute informally within 30 days. Please provide a detailed description of the dispute and your desired resolution.

 

14.2 Binding Arbitration

If we are unable to resolve the dispute informally, you and Oonly Organic agree that any dispute, claim, or controversy shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules then in effect. The arbitration shall take place in Traverse City, Michigan, or at another mutually agreed location, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

The arbitrator shall apply the substantive law of Michigan, excluding its conflicts of law rules. The arbitrator shall have the authority to award any relief that would be available in court. Each party shall bear its own costs and attorneys’ fees unless the arbitrator awards them as part of the final decision.

 

14.3 Class Action Waiver

YOU AND OONLY ORGANIC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, REPRESENTATIVE, OR COLLECTIVE PROCEEDING. Unless both you and Oonly Organic agree otherwise in writing, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding.

 

14.4 Opt-Out Right

You have the right to opt out of the arbitration and class action waiver provisions outlined in this Section 14. To opt out, you must notify us in writing within 30 days of your first use of the website or first purchase (whichever comes first) by sending a letter to Oonly Organic at 4020 Copper Ridge, Suite 239, Traverse City, MI 49685 that includes: (i) your full name; (ii) your email address; (iii) your order number (if applicable); and (iv) a clear statement that you wish to opt out of the arbitration and class action waiver provisions.

If you opt out of these arbitration provisions, Oonly Organic will also not be bound by them with respect to any claims you bring. If you opt out, all other terms of these Terms will continue to apply.

 

14.5 Small Claims Court Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court if the claim qualifies and remains in small claims court.

 

Section 15. Third-Party Links and Services

The Oonly Organic website may contain links to third-party websites, services, or content that are not owned, controlled, or operated by Oonly Organic. These links are provided solely for your convenience and information. Oonly Organic does not endorse, guarantee, or assume any responsibility for the content, products, services, privacy policies, practices, or accuracy of any third-party websites. Accessing third-party websites is done at your own risk. You acknowledge that Oonly Organic shall not be liable, directly or indirectly, for any damage, loss, or liability caused or alleged to be caused by or in connection with the use of or reliance on such third-party websites or content. Third-party websites may have different terms of use, privacy policies, or business practices, and we encourage you to review those before using or providing personal information.

 

Section 16. Governing Law and Jurisdiction

These Terms and your use of the website shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict-of-laws principles. Subject to the arbitration provisions in Section 14, any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Traverse City, Michigan, and you consent to the personal jurisdiction and venue of these courts.

You agree that any claim or cause of action must be filed within one (1) year after the cause of action arises or be forever barred.

 

Section 17. Termination

Oonly Organic reserves the right to suspend or terminate your access to the website, your account, or any associated services at any time, with or without notice, for violations of these Terms, suspected fraudulent activity, abuse of promotions or discounts, or other business reasons at our sole discretion. Termination of access does not relieve you of obligations incurred prior to termination, including payment obligations, indemnification duties, and limitations of liability. Sections concerning disclaimers, intellectual property, limitation of liability, indemnification, dispute resolution, and governing law shall survive any termination or expiration of these Terms.

 

Section 18. Force Majeure

Oonly Organic shall not be held liable for delays or failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fires, floods, earthquakes, pandemics, epidemics, public health emergencies, strikes, labor disputes, war, terrorism, civil unrest, government actions or restrictions, power outages, technical failures, internet or telecommunications failures, or carrier delays. In such cases, Oonly Organic may suspend or delay performance of its obligations without liability until the affected circumstances are resolved. If such circumstances continue for more than 60 days, either party may terminate the affected order or service without penalty.

 

Section 19. Miscellaneous Provisions

19.1 Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

 

19.2 Waiver

Failure by Oonly Organic to enforce any provision of these Terms does not constitute a waiver of that provision or the right to enforce it later. Any waiver must be in writing and signed by an authorized representative of Oonly Organic to be effective.

 

19.3 Assignment

Oonly Organic may freely assign or transfer its rights and obligations under these Terms to any third party without your consent, including in connection with a merger, acquisition, sale of assets, or other corporate transaction. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void.

 

19.4 Entire Agreement

These Terms, together with our Privacy Policy, Accessibility Statement, and any other policies or legal notices referenced herein or published on the website, constitute the entire agreement between you and Oonly Organic regarding the use of the website and purchase of products. These Terms supersede all prior or contemporaneous communications, proposals, agreements, or understandings, whether oral or written, between you and Oonly Organic.

 

19.5 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

 

Section 20. Changes to Terms

Oonly Organic reserves the right to update, modify, or revise these Terms at any time without prior notice. Updates will be effective immediately upon posting to the website, and the “Effective Date” at the top of this document will be updated accordingly. Your continued use of the website after changes have been posted constitutes your acceptance of the revised Terms. Material changes to these Terms may be communicated to you via email or prominent website notice for significant updates. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree with the modified Terms, you must discontinue use of the website.

Section 21. Privacy Policy

Your use of the Oonly Organic website is also governed by our Privacy Policy, which explains how we collect, use, protect, and share your personal information. By using the website, you consent to our collection and use of your personal information as outlined in the Privacy Policy. Please review our Privacy Policy.

Section 22. Contact Information

If you have any questions, concerns, comments, or feedback regarding these Terms, our products, or the website, please contact us:

Oonly Organic

Email: support@oonlyorganic.com
Website: https://oonlyorganic.com

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By using the Oonly Organic website or purchasing products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.